Social Plugin Analytics in Google Analytics

With our recent Social Plugin Analytics launch you now have the ability to analyse how users engage with any social plugin such as Google’s +1 button and Twitter’s Tweet button. Now it’s time for the lowdown on how to set this feature up to work for you. If you are a developer, you should pay particularly close attention.

If you’ve added +1 buttons to your site and your Analytics implementation is up to date, integration is automatic and you should already see data in your account. You can ensure the +1 integration is working by taking some simple steps.

If you want to integrate with other social plugins, like Twitter, we’ve also made it really easy. The latest version of the tracking code has a new _trackSocial method to capture various aspects of a social plugin interaction. Using the async javascript snippet, the easiest way to call this method is to use:

_gaq.push([‘_trackSocial’, socialNetwork, socialAction]);

And if you’re using the traditional snippet you’ll need to use this syntax:

var pageTracker = _gat._createTracker(‘UA-xxxxx-y’);
pageTracker._trackSocial(socialNetwork, socialAction);

You then want to call this method somewhere where you know the social plugin has been clicked on. We’ve included some example on how this work with Twitter’s plugin API as well as Facebook’s plugin API and you can see a working demo here. Sweet!

If you are building an integration for use by several Analytics users we encourage you to use the code for the async snippet for now. Also, to enable the development of integrations such as these we would like to share with our customers that we are working toward better compatibility between the sync and async tags with the goal of enabling calls such as _trackSocial to work for both version with the same syntax.

Finally, if you are a developer of a content management plugin which adds social plugins to websites, or if you build social plugins, we want to work with you! Ideally we’d love for all users of your plugin and Google Analytics to have seamless social analytics. In the developer community spirit we’re giving out free t-shirts to the first 100 developers who integrate a social plugin, or a Content Management plugin that adds social widgets to sites with Google Analytics. Let us know what you’ve done by submitting your plugin here.

UPDATE: 7/8/11 5:30pm PST, corrected references to the social plugin analytics feature.

Posted by John Jersin, Google Analytics Team

+1 reporting in Google Webmaster Tools and Google Analytics

Cross-posted from the AdSense and Google Webmaster blogs.

It’s been a busy week for us here at the Googleplex. First we released +1 buttons to Google search sites globally, then we announced the beginning of the Google+ project.

The +1 button and the Google+ project are both about making it easier to connect with the people you trust online. For the +1 button, that means bringing advice from trusted friends and contacts right into Google search, letting the users who love your web content recommend it at the moment of decision.

But when you’re managing a website, it's usually not real until you can measure it. So we’re happy to say we’ve got one more announcement to make -- today we’re releasing reports that show you the value +1 buttons bring to your site.

First, +1 metrics in Google Webmaster Tools can show you how the +1 button affects the traffic coming to your pages:

• The Search Impact report gives you an idea of how +1‘s affect your organic search traffic. You can find out if your clickthrough rate changes when personalized recommendations help your content stand out. Do this by comparing clicks and impressions on search results with and without +1 annotations. We’ll only show statistics on clickthrough rate changes when you have enough impressions for a meaningful comparison.
• The Activity report shows you how many times your pages have been +1’d, from buttons both on your site and on other pages (such as Google search).
• Finally, the Audience report shows you aggregate geographic and demographic information about the Google users who’ve +1’d your pages. To protect privacy, we’ll only show audience information when a significant number of users have +1’d pages from your site.

Use the +1 Metrics menu on the side of the page to view your reports. If you haven’t yet verified your site on Google Webmaster Tools, you can follow these instructions to get access.

Finally, you can also see how users share your content using other buttons besides +1 by using Social Plugin Analytics in Google Analytics. Once you configure the JavaScript for Analytics, the Social Engagement reports help you compare the various types of sharing actions that occur on your pages.

• The Social Engagement report lets you see how site behavior changes for visits that include clicks on +1 buttons or other social actions. This allows you to determine, for example, whether people who +1 your pages during a visit are likely to spend more time on your site than people who don’t.
• The Social Actions report lets you analyse the number of social actions (+1 clicks, Tweets, etc) taken on your site, all in one place.
• The Social Pages report allows you to compare the pages on your site to see which are driving the highest the number of social actions.

Over the next few days (and if you’re using the default version of the latest Google Analytics tracking code), if you’ve added +1 buttons to your site we’ll automatically enable Social Plugin Analytics for +1 in your account. You can enable analytics for other social plugins in just a few simple steps.

Social reporting is just getting started. As people continue to find new ways to interact across the web, we look forward to new reports that help business owners understand the value that social actions are providing to their business. So +1 to data!

UPDATE: 7/8/11 5:30pm PST, corrected references to the social plugin analytics feature.

Posted by Dan Rodney, Software Engineer

+1’s: the right recommendations right when you want them—in your search results

Our goal at Google is to get you the most relevant results as quickly as possible. But relevance is about relationships as well as words on webpages. That’s why we recently started to include more information from people you know—stuff they’ve shared on Twitter, Flickr and other sites—in Google search results.

Today we’re taking that a step further, enabling you to share recommendations with the world right in Google’s search results. It’s called +1—the digital shorthand for “this is pretty cool.” To recommend something, all you have to do is click +1 on a webpage or ad you find useful. These +1’s will then start appearing in Google’s search results.

The +1 button will appear next to each search result

After pressing the +1 button, you have the option to undo the action immediately

Say, for example, you’re planning a winter trip to Tahoe, Calif. When you do a search, you may now see a +1 from your slalom-skiing aunt next to the result for a lodge in the area. Or if you’re looking for a new pasta recipe, we’ll show you +1’s from your culinary genius college roommate. And even if none of your friends are baristas or caffeine addicts, we may still show you how many people across the web have +1’d your local coffee shop.

The beauty of +1’s is their relevance—you get the right recommendations (because they come from people who matter to you), at the right time (when you are actually looking for information about that topic) and in the right format (your search results). For more information about +1, watch this video:



So how do we know which +1’s to show you? Like social search, we use many signals to identify the most useful recommendations, including things like the people you are already connected to through Google (your chat buddies and contacts, for example). Soon we may also incorporate other signals, such as your connections on sites like Twitter, to ensure your recommendations are as relevant as possible. If you want to know who you're connected to, and how, visit the “Social Circle and Content” section of the Google Dashboard.

To get started +1’ing the stuff you like, you’ll need to create a Google profile—or if you already have one, upgrade it. You can use your profile to see all of your +1’s in one place, and delete those you no longer want to recommend. To see +1’s in your Google search results you’ll need to be logged into your Google Account.

We’ll be slowly rolling out +1’s, starting in English on Google.com. If you can’t wait to start seeing +1’s, we’ll soon let you opt-in to the launch by visiting our experimental search site. Initially, +1’s will appear alongside search results and ads, but in the weeks ahead they’ll appear in many more places (including other Google products and sites across the web). If you’re an advertiser and want to learn more about how the +1 button works on search ads and websites, visit our AdWords blog.

We’re confident that +1, combined with all of the social content we’re now including in search, will mean even better, more relevant results than you get today.

Posted by Rob Spiro, Product Manager

An update to Google Social Search

(Cross-posted on the Social Web Blog)

Today we’re doing a little bit more to bring you all the goodness of Google, plus the opinions of the people you care about. As always, we want to help you find the most relevant answers among the billions of interconnected pages on the web. But relevance isn’t just about pages—it’s also about relationships. That’s why we introduced Google Social Search in 2009, and why we’ve made a number of improvements since then. Today we’re taking another step forward—enabling you to get even more information from the people that matter to you, whether they’re publishing on YouTube, Flickr or their own blog or website.

First, social search results will now be mixed throughout your results based on their relevance (in the past they only appeared at the bottom). This means you’ll start seeing more from people like co-workers and friends, with annotations below the results they’ve shared or created. So if you’re thinking about climbing Mt. Kilimanjaro and your colleague Matt has written a blog post about his own experience, then we’ll bump up that post with a note and a picture:

Social search results can rank anywhere on the page, and you’ll see who shared the result in the annotation underneath

Second, we’ve made Social Search more comprehensive by adding notes for links people have shared on Twitter and other sites. In the past, we’d show you results people created and linked through their Google profiles. Now, if someone you’re connected to has publicly shared a link, we may show that link in your results with a clear annotation (which is visible only to you, and only when you’re signed in). For example, if you’re looking for a video of President Obama on “The Daily Show” and your friend Nundu tweeted the video, that result might show up higher in your results and you’ll see a note with a picture of Nundu:

Now Social Search includes links people share on Twitter and other services

Third, we’ve given you more control over how you connect accounts, and made connecting accounts more convenient. You can still connect accounts publicly on your Google profile, but now we’ve added a new option to connect accounts privately in your Google Account. (After all, you may not want everyone to know you’re @spongebobsuperfan on Twitter.) In addition, if our algorithms find a public account that might be yours (for example, because the usernames are the same), we may invite you to connect your accounts right on the search results page and in your Google Account settings:

The new setting enables you to choose whether or not to show your connected accounts publicly on your Google profile

For an overview of Google Social Search and our new features, check out the explanatory video:



As always, you’ll only get social search results when you choose to log in to your Google Account. We’re starting to roll out the updates today on Google.com in English only and you’ll see them appear in the coming week. With these changes, we want to help you find the most relevant information possible, personalized to your interests and the people you care about. To learn more, check out our help center.

Posted by Mike Cassidy, Product Management Director, and Matthew Kulick, Product Manager

Google and Slide: building a more social web

We’re excited to announce we’ve acquired Slide, a social technology company with an extensive history of building new ways for people to connect with others across numerous platforms online.

For Google, the web is about people, and we’re working to develop open, transparent and interesting (and fun!) ways to allow our users to take full advantage of how technology can bring them closer to friends and family and provide useful information just for them.

Slide has already created compelling social experiences for tens of millions of people across many platforms, and we’ve already built strong social elements into products like Gmail, Docs, Blogger, Picasa and YouTube. As the Slide team joins Google, we’ll be investing even more to make Google services socially aware and expand these capabilities for our users across the web.

While we don’t have any detailed product plans to share right now, we’re thrilled to welcome Max and his very talented team to Google, and we can’t wait to work together to give people more and better tools to communicate and connect.

Posted by David Glazer, Engineering Director

Extra! Extra! Google News redesigned to be more customizable and shareable

There’s an old saying that all news is local. But all news is personal too—we connect with it in different ways depending on our interests, where we live, what we do and a lot of other factors. Today we’re revamping the Google News homepage with several changes designed to make the news that you see more relevant to you. We’re also trying to better highlight interesting stories you didn’t know existed and to make it easier for you to share stories through social networks.

Before:

After:

The new heart of the homepage is something we call “News for you”: a stream of headlines automatically tailored to your interests. You can help us get it right by using the “Edit personalization” box to specify how much you’re interested in Business, Health, Entertainment, Sports or any subject you want to add (whether it’s the Supreme Court, the World Cup or synthetic biology). You can choose to view the stories by Section view or List view, and reveal more headlines by hovering over the headline with your mouse. We’ll remember your preferences each time you log in. If you don’t want customized Google News, hit “Reset personalization" to clear all personalization preferences. If you haven't previously customized and would prefer not to, simply close the “Edit personalization” box. You can always go back and change it later.

To give you more control over the news that you see, we’re now allowing you to choose which news sources you’d like to see more or less often. You can do so in News Settings. These sources will rank higher or lower for you (but not for anyone else) in Google News search results and story clusters. We’ve also added keyboard shortcuts for easier navigation, like in Gmail or Google Reader. When you’re in Google News, hit the question mark key to pop up a full list of shortcuts.

There are the subjects that interest you and then there’s the major news of the day. To make it easy for you to find the big stories like Hurricane Alex, we’re adding links to topics that many outlets are covering. You’ll find these topics in the Top Stories section on the left side of the homepage as well as in linked keywords above headlines. Clicking on a topic link takes you to a list of related coverage that you can add to your news stream. You can change your preferences any time in “Edit personalization.”


We’re also more prominently displaying the Spotlight section, which features stories of more lasting interest than breaking news and has been one of our most popular sections since we introduced it last fall. And then there’s local news; we’re now highlighting weather and headlines about your city or neighborhood in their own section, which you can edit with whichever location you want to follow.

Finally, you can now easily share story clusters with other people via Buzz, Reader, Facebook or Twitter. Just select the drop-down menu marked by an arrow on the top-right of each story cluster. In the drop-down, you can also choose to see more or less of the first news source.


The redesigned Google News homepage is rolling out today in the English-language edition in the U.S., and we plan to expand it to all editions in the coming months. We’re making the ability to choose which sources you’ll see more or less often available in all English-language editions worldwide and plan to expand it soon. For more information about these changes, check out the video below or visit our Help Center.

Posted by Kevin Stolt, Software Engineer

Google Buzz buttons

(Cross-posted from the Official Gmail Blog)

We've seen lots of people using Google Buzz to share interesting links from around the web. To do so, you had to copy and paste the link from one browser window to another — there weren't buttons that made it easy to post to Google Buzz without leaving the site you're on. Savvy sites like Mashable and TechCrunch quickly got creative and implemented their own Buzz buttons, using Google Reader as the backend. But not every site owner should have to hack together their own version of these buttons (and not everyone who uses Buzz also uses Reader), so this morning we're making copy-and-paste Buzz buttons available for anyone to use.

Starting today, you'll see these buttons around the web on participating sites including: The Washington Post, The Huffington Post, Glamour, YouTube, Blogger, MySpace, GigaOM, PBS Parents, PBS NewsHour, The Next Web, TweetDeck, SocialWok, Disqus, Vinehub, and Buzzzy. Mashable and TechCrunch have updated their sites to use these new buttons too.


A number of sharing platforms, including ShareThis (pictured below), Meebo, Shareholic, AddThis and AddtoAny have also incorporated the Google Buzz button into their sharing functionality, so you'll see Buzz listed as a choice when you go to share something on many other sites around the web as well.


If you want to add Google Buzz buttons to your site, just go to buzz.google.com/stuff, configure your buttons with a couple clicks and copy a few lines of JavaScript. Paste this code where you'd like the Buzz buttons to appear and you're all set.


And if you'd like to promote your own Google Buzz account, we have a button for you, which allows people to follow you on Buzz right from your blog or website. Here's an example using the Google Buzz team's own Buzz account (clicking it will take you to the Buzz team's profile page and from there you can easily follow our team's posts):

Follow on Buzz

You can grab that button code from buzz.google.com/stuff as well.

Posted by Mussie Shore, Product Manager

Introducing Google Buzz

We've blogged before about our thoughts on the social web, steps we've taken to add social features to our products, and efforts like OpenSocial that propose common tools for building social apps. With more and more communication happening online, the social web has exploded as the primary way to share interesting stuff, tell the world what you're up to in real-time and stay more connected to more people. In today's world of status messages, tweets and update streams, it's increasingly tough to sort through it all, much less engage in meaningful conversations.

Our belief is that organizing the social information on the web — finding relevance in the noise — has become a large-scale challenge, one that Google's experience in organizing information can help solve. We've recently launched innovations like real-time search and Social Search, and today we're taking another big step with the introduction of a new product, Google Buzz.

Google Buzz is a new way to start conversations about the things you find interesting. It's built right into Gmail, so you don't have to peck out an entirely new set of friends from scratch — it just works. If you think about it, there's always been a big social network underlying Gmail. Buzz brings this network to the surface by automatically setting you up to follow the people you email and chat with the most. We focused on building an easy-to-use sharing experience that richly integrates photos, videos and links, and makes it easy to share publicly or privately (so you don't have to use different tools to share with different audiences). Plus, Buzz integrates tightly with your existing Gmail inbox, so you're sure to see the stuff that matters most as it happens in real time.



We're rolling out Buzz to all Gmail accounts over the next few days, so if you don't see it in your account yet, check back soon. We also plan to make Google Buzz available to businesses and schools using Google Apps, with added features for sharing within organizations.

On your phone, Google Buzz is much more than just a small screen version of the desktop experience. Mobile devices add an important component to sharing: location. Posts tagged with geographical information have an extra dimension of context — the answer to the question "where were you when you shared this?" can communicate so much. And when viewed in aggregate, the posts about a particular location can paint an extremely rich picture of that place. Check out the Mobile Blog for more info about all of the ways to use Buzz on your phone, from a new mobile web app to a Buzz layer in Google Maps for mobile.



We've relied on other services' openness in order to build Buzz (you can connect Flickr and Twitter from Buzz in Gmail), and Buzz itself is not designed to be a closed system. Our goal is to make Buzz a fully open and distributed platform for conversations. We're building on a suite of open protocols to create a complete read/write developer API, and we invite developers to join us on Google Code to see what is available today and to learn more about how to participate.

We really hope you enjoy the experiences we've built within Gmail and for mobile phones. If you want to learn more, visit buzz.google.com. We look forward to continuing to evolve and improve Google Buzz based on your feedback.

Update on 2/10: The video from yesterday's Google Buzz launch event is now available:

Posted by Todd Jackson, Product Manager, Gmail and Google Buzz

Search is getting more social

Late last year we released the Social Search experiment to make search more personal with relevant web content from your friends and online contacts. We were excited by the number of people who chose to try it out, and today Social Search is available to everyone in beta on google.com.

We've been having a lot of fun with Social Search. It's baby season here on our team — two of us just had little ones, and a third is on the way. We're all getting ready to be parents for the first time and we have lots of questions. So, what do we do? We search Google, of course! With Social Search, when we search for [baby sleep patterns], [swaddling] or [best cribs], not only do we get the usual websites with expert opinions, we also find relevant pages from our friends and contacts. For example, if one of my friends has written a blog where he talks about a great baby shop he found in Mountain View, this might appear in my social results. I could probably find other reviews, but my friend's blog is more relevant because I know and trust the author.

While we've been enjoying Social Search (and having babies), we've been hard at work on new features. For example, we've added social to Google Images. Now when you're doing a search on Images, you may start seeing pictures from people in your social circle. These are pictures that your friends and other contacts have published publicly to the web on photo-sharing sites like Picasa Web Albums and Flickr. Just like the other social results, social image results appear under a special heading called "Results from your social circle." Here's what it looks like:
Looking at the screenshot, you may notice two new links for "My social circle" and "My social content." These links will take you to a new interface we've added where you can see the connections and content behind your social results. Clicking on "My social circle" shows your extended network of online contacts and how you're connected.


Clicking on "My social content" lists your public pages that might appear in other people's social results. This new interface should give you a peek under the hood of how Social Search builds your social circle and connects you with web content from your friends and extended network. You can check out your social circle directly by visiting this link. (Note that it may take some time for the connections and content to update.)

We think there's tremendous potential for social information to improve search, and we're just beginning to scratch the surface. We're leaving a "beta" label on social results because we know there's a lot more we can do. If you want to get the most out of Social Search right away, get started by creating a Google profile, where you can add links to your other public online social services. Check out this short video to learn more:



The new features are rolling out now on google.com in English for all signed-in users, and you should start seeing them in the next few days. Time to socialize!

Posted by Maureen Heymans, Technical Lead for Social Search, and Terran Melconian, Technical Lead for Social Image Search

Share any web page from your Toolbar (and more)

Hello from the Google Toolbar team! Before we head off for the holidays, we wanted to give you some new features to play with.

We've been busy working on even more ways to make web browsing easier and more fun. First off is our new Share feature in Toolbar for Internet Explorer and Firefox. This makes it easy for you to share any page on the web with your friends over various social networks, blogs or email.


For example, I love Top Chef and have been following it all season. Last week was the season finale and I wanted to share head judge Tom Colicchio's great write-up with my friends. Using Toolbar, I just clicked on the Share button and selected Twitter. Toolbar created a new window with the page's title, space for my comments and a link to the page (automatically shortened by Google's new URL shortener, goo.gl).


You can just as easily share to Blogger, Delicious, Digg, Facebook, Gmail or other services. For those you use frequently, you can save a step by adding them as buttons in the settings option in the Share menu. We've also integrated with more local social networks — for example, if you're in Japan, you can share with your friends on Hatena.

With this new release, we've also "graduated" the My Location feature from Toolbar Labs. It's now available in Toolbar for Internet Explorer (Firefox already has a similar feature built in to the browser). After you authorize Toolbar to detect your location, you can simply search [coffee] and Toolbar will return search results targeted to your location. This is done without associating location information with your Google Account. Thanks to everyone who helped us test it!

Here's a video demo of these features.

Last but certainly not least, Google Sidewiki is now available in nearly all Toolbar languages, and as a Chrome extension.

To try it out, download our latest release, code-named Dangermouse. And follow us on Twitter at @googletoolbar and @googlesidewiki to stay updated with the latest Toolbar and Sidewiki news.

Posted by Mina Radhakrishnan, Toolbar Product Manager