Estimated Total Conversions: New insights for the multi-screen world

People are constantly connected, using multiple devices throughout the day to shop, communicate and stay entertained.  A September 2013 study of multi-device consumers found that over 90% move sequentially between several screens for everyday activities like booking a hotel or shopping for electronics.

As consumers are increasingly on the go and switching between devices, marketers are telling us they want to see a more complete and accurate picture of how their online advertising drives conversions.  Conversions can come in many forms: visits to stores, phone calls, app downloads, website sales or purchases made after consulting various devices.  Getting better insight into these complex purchase paths can help you optimize your online advertising and allocate budget more effectively.

Introducing Estimated Total Conversions

Today, we are introducing Estimated Total Conversions for search ads on  This is an exciting first step to give marketers more insight into how AdWords drives conversions for your business by showing you both the conversions you see today, like online sales, as well as an estimate of conversions that take multiple devices to complete.  Over time, we’ll be adding other conversion types like phone calls and store visits as well as conversions from ads on our search and display network.

Estimated Total Conversions will provide you with a holistic view of all of the conversions driven by your Google search advertising that can be used to make important decisions like how much to bid and how to assign budget across your various marketing channels.  For the last few years, many sophisticated advertisers have been using their own analysis to get to these insights.  Today, we are beginning to bring this level of insight and measurement to all advertisers.

Estimated cross-device conversions

Estimated cross-device conversions is the first new conversion type to launch as part of Estimated Total Conversions. Cross-device conversions start as a click on a search ad on on one device and end as a conversion on another device (or in a different web browser on the same device).

For example, say someone shops for “blue jeans” on her mobile phone while waiting for the morning train.  She clicks on a mobile ad for ABC Blue Jeans.  When she gets to her office, she goes directly to the ABC website to make a purchase.  This is an example of a cross-device conversion.  We calculate cross-device conversions using a sample of data from users who signed into multiple devices.  Learn more about how this works.

Estimated cross-device conversions will begin rolling out globally to all AdWords advertisers starting today and continuing over the next few weeks. To see these new statistics, you’ll need AdWords conversion tracking and a sufficient volume of conversions on which to base a reliable estimate.

In the last few months, we’ve analyzed data across thousands of AdWords advertisers to learn more about cross-device conversion patterns.

When advertisers in the travel industry use AdWords estimated cross-device conversions, they are able to measure 8% more conversions, on average, than they did before.  In addition, they can now measure 33% more conversions that originated on a mobile phone and later converted on different device.  This helps them attribute all those sales -- from customers who searched for flights and hotels on their mobile phones and then made a purchase from another device -- to the right ad.

Similarly, other verticals, like entertainment and retail are also seeing positive results.  Businesses in these industries are now able to measure 12% and 7% more conversions, respectively, than they could before using Estimated Total Conversions.

Sean Singleton, Marketing Manager at American Apparel noted that, "We always knew our online ad investment was influencing conversions across devices, but we didn't know how to begin estimating these numbers. Once we saw that 5.3% more conversions could be attributed to cross-device conversions in AdWords, we knew we could more accurately calculate the value we were receiving from each ad click.  We also learned that mobile ads are driving 16% more conversions than we thought, so we are now investing more into this channel to gain more sales.

More results from other verticals can be seen below.

Paving the way for marketers to measure the full value of their online advertising

We are committed to helping you gain insight into the new conversion types that are part of a constantly connected, multi-screen world so that you can make the best advertising decisions possible. In addition to cross-device conversions, both phone calls and store visits will be included as part of Estimated Total Conversions in the coming months. These are important conversions to consider — people make more than 40M calls to businesses each month directly from Google ads and are often looking for physical store locations when they search on Google, particularly on the go.

We look forward to your feedback on estimated cross-device conversions and are working hard to add new features.  Over the coming weeks we’ll dive into the new features with tips and best practices on the Inside AdWords blog and on the new Think Insights page for conversions. We hope you will join us.

Posted by Sridhar Ramaswamy, SVP, Ads and Commerce

Customize your AdWords conversion window to more accurately measure your performance

A consumer’s journey to purchase isn’t always immediate. People may search on a number of keywords, over several days and across different channels before making a purchase. Sometimes decisions span a few days, but more significant decisions, like buying a car or booking vacation travel, can take longer.

To help you have a more complete and accurate view of your customers' path to purchase as you optimize and evaluate your ROI, we recently launched cross-account conversion tracking and the ability to import conversions in AdWords.

Today, we're also adding the capability to customize your conversion counting window from 7 to 90 days after a click. Previously, AdWords only counted conversions occurring within 30 days after a click.

Benefits of customizing your conversion window:
  • Capture more high-consideration conversions. Many advertisers sell products that customers want to research thoroughly before making a purchase -- for example, a new insurance policy or an expensive laptop. Sometimes, conversions for these products may take longer than 30 days to occur. You can now ensure you measure more of these conversions and get a more complete picture of the value of your advertising.
  • Measure longer term value of your customers. Some businesses have a goal to drive repeat purchases from recent customers. For these businesses, extending the conversion window means you can now measure more of these repeat purchases and gain insight into the longer term value your advertising drives.
  • Discover more upper funnel keywords. By increasing the length of the conversion window, you can discover keywords that play a role much earlier in the conversion funnel, especially if the shopping cycle is long for your customers.

Customizing your conversion window

You can edit your conversion window in the ‘Conversions’ tab under Tools and Analysis (see image below):
Click image to enlarge

When you click to edit your conversion window, you'll see a link to the Search Funnels time lag report. When you view this report, you’ll see the average and a distribution of the length of time it takes your customers to complete a conversion after clicking on keywords in your account. You can use this to help you decide how long of a window to set.

For more information on how to customize your conversion window, check out this help center article.

Posted by Vishal Goenka, Product Manager, Conversions in AdWords

Measure & Optimize for Offline Sales with AdWords Conversion Import

Potential buyers have increasingly turned to the web as the first step in their purchase decisions.  So for years, digital marketers in insurance, auto sales, and other high consideration industries have been using AdWords to build awareness and generate leads. These leads have been handed to sales reps, who then help customers complete the purchase process.

In AdWords, you’ve been able to see which keywords lead to higher or lower lead volumes, and to optimize for a cost per lead goal. But there's been no easy way to measure and optimize in AdWords for events that happen beyond the website, like a customer order taken over the phone by your sales team.

New Conversion Import Feature

The new AdWords conversion import feature can help you measure and optimize for the complete end-to-end purchase process. Now you can upload your offline conversion events into AdWords and see how clicks on your ads led to sales made in the offline world such as over the phone or via a sales rep.

Click image to enlarge

And since your offline conversion events will be incorporated into your existing AdWords conversion data, tools such as Search Funnels, Automated rules and Flexible bid strategies can leverage that data.

How you might use the conversion import feature

Let’s see how importing conversions can help a small business measure and optimize for the entire customer journey, from online leads to offline sales.

Isabelle designs, builds and sells high-end custom furniture. She uses AdWords to drive prospective customers to her website, where they can submit their contact information and request a sales call. AdWords Conversion Tracking can measure these raw lead submissions, but since most of them won’t result in a sale, she optimizes her campaigns on raw submitted leads; not actual sales.

Now that she’s able to import her offline conversion data (including sale value), Isabelle can better understand which keywords drive the most profitable sales. With a more accurate ROI picture, Isabelle can better manage her bids and budget.

How to get started

For step by step directions to get started, check out this article on how to import your offline conversions.

Several software solution providers, including Marketo, Mongoose Metrics and SugarCRM have also posted guides on integrating with this new feature.  In addition, we have published a guide for integrating with’s Sales Cloud.

More to come

As we mentioned last week, with the launch of cross-account conversion tracking and Search Funnels, we’re working on tools like the conversion import feature to help you measure your customer’s complex path to purchase.

Our product roadmap has lots of improvements and new features aimed at providing a more complete picture of your customers' journey and more accurate measure of ads effectiveness across devices and across channels. Stay tuned!

Posted by Jon Diorio, Product Management Lead, AdWords Reporting & Insights

Get more insight into the full customer journey with Cross-account Conversion Tracking and Search Funnels

The path to a purchase for today's online shoppers is rarely straightforward. People interact with a variety of ads along the way.  For example, they may search for your product in the morning at home, then do a more specific search when they get to the office later in the day.

For advertisers, this can make measuring conversions complex. It’s important to see a full picture of your customer’s path to purchase to determine which keywords and ads drive the most conversions.

Over the next few months, we'll be rolling out many new features to give you a clearer picture of your conversions, your customer's path to purchase and your return-on-ad spend (ROAS). Up first on our list of new features are Cross-account Conversion Tracking and Cross-account Search Funnels.

Cross-account Conversion Tracking

If you manage multiple AdWords accounts for your business, you know the work that goes into implementing multiple tags, one for each AdWords account, and merging conversion reports from other tools into AdWords. With Cross-account Conversion Tracking, you can now measure conversions across all your accounts with a single tag and a simple setup.

Cross-account Conversion Tracking helps you:

  • Tag your site quickly and easily. Create one snippet of code to use across all of your accounts. This makes it easier and faster to tag your site and may also improve site load time. 
  • Get more accurate conversion reporting. A single tag ensures that a conversion is only counted once across your accounts. With the cross-account tag, you’ll see assist conversions for all AdWords clicks leading up to a conversion, not just the clicks within one account. This can provide a holistic view of your advertising, and a better understanding of how keywords work together across accounts to drive conversions. 
  • Track new accounts with ease. When you add a new AdWords account to your My Client Center account (MCC), you can enable Conversion Tracking with the check of a box. In addition, you no longer have to re-define all of your conversions when you create a new account. 

To learn how to implement cross-account conversion tracking, read this article from our Help Center. For easier set-up, especially if you’re using tags for other efforts such as remarketing, Google Tag Manager can help you manage all of your tags on your website.

Cross-account Search Funnels

With Cross-account Conversion Tracking, you can use Cross-account Search Funnels reports in your MCC account  to understand your customers’ path to conversion across all of the keywords in all of your accounts.

These reports include:

  • Overview report: Learn how consumers interact with all of your ads across all accounts before making decisions.
  • Top Conversion Paths report: Know which combinations of keywords across your accounts drive the most conversions.
  • Assisted Conversions report: See upper funnel keywords across your accounts that might not be receiving enough value in your attribution measurement.

To learn more about your customer’s interaction with ads across your accounts, read this Help Center article on Search Funnels.

We're excited to offer you these new features, and hope they help make tracking your conversions and optimizing your campaigns easier. The better you understand your customers journey, the better you can serve them. And that's good for business.

Stay tuned for more conversion features coming soon!

Posted by Vishal Goenka, Product Manager, Conversions in AdWords