Bringing intent, context, and audience together for better performing search campaigns

Along with a user's query, context signals like location, time of day, and device have become increasingly important in showing people the right ads with their search results. With enhanced campaigns, it's now easier to reach people in the moments that matter across all screens, with ads that are more relevant to a user's intent and context. Now we're incorporating another powerful capability to tailor your search campaigns for different audiences – remarketing lists for search ads (RLSA). With this feature, you can modify your search ads, bids, and keywords based on your visitors' past activity on your website. As we transition out of the beta test of RLSA, announced in July 2012, we'll be making the feature available to all advertisers using enhanced campaigns over the next few days.

Combining intent, context, and audience for better search ads 
Search ads work great because they're relevant to the user's intent and context. And users who have recently visited your website often find your ads to be even more relevant. RLSA brings intent, context, and audience together to let you tailor your search campaign when past site visitors are searching on Google for your brand, products, and services. Here are some ways to improve your campaign performance using RLSA.
  1. Increase ad visibility for high value customers by adjusting your bids. For example, you could increase your bids by 20% for visitors who have previously researched high-end cameras while on your site when they subsequently search for ‘cameras’ on Google. And you could increase your bids by 40% for past site visitors who have previously purchased high-end equipment from your site. It's easy to set up RLSA bid adjustments and they combine with other enhanced campaigns bid adjustments for location, device, and time.

  2. Expand your reach and results with broader keywords. For example, bidding on broad keywords such as ‘gifts’ or ‘presents’ during a holiday season might not convert well enough to meet your ROI goals. But if you use RLSA to run those keywords just for repeat customers, they may convert better and allow you to grow your total sales with a profitable ROI. 
Advertiser success with RLSA
Advertisers in the beta have seen strong results with RLSA. Here are some examples:
  • Tirendo, a European online tire retailer, saw a 161% conversion rate increase with RLSA, leading to a 22% overall sales increase. And the incremental conversions were efficient, with a 43% lower average cost per order than previous campaigns. Read more.
  • WorldStores, a leading UK home furnishings and garden store, increased total orders 8% by using RLSA to increase bids for past site visitors. Conversion rates for this segment were 130% higher and average cost per conversion was 43% lower, even with the higher bids.
Tags and list management
RLSA shares the same site-wide Google Remarketing Tag and list management tools as remarketing on the Google Display Network (GDN). So you can start using RLSA immediately if your website is already tagged for remarketing on the GDN.

Transparency and control for users
We believe users should have transparency and be in control their ad experience. That's why we provide adjustable Ads Settings and inform users when an ad has been influenced by a past visit to a particular advertiser's website.

Learn more
For help getting started with RLSA, check out this article in the Help Center. You can also join us at tomorrow's Learn with Google Webinar: Reaching the Right Audience with Remarketing on Wednesday, June 26, 2013 at 1pm ET.

Posted by Rahul Lahiri, AdWords Product Manager

Reconnect with site visitors using beautiful, customized dynamic ads

As we continue to expand our advertising solutions, our goal is to provide a great user experience for both advertisers and consumers. We know that advertisers are always looking for new ways to reach their customers with compelling ads that drive engagement and conversions. Today, we are excited to announce the launch of dynamic remarketing to all clients with a Google Merchant Center account. We are also currently piloting this new feature in the travel and education sectors and plan to expand availability to more sectors later this year.

Beautiful, tailored ads to reconnect with customers
Dynamic remarketing lets you automatically create beautiful, customized ads that connect with shoppers across the web, by reminding them of items they've seen on your site. You can build ads quickly with dozens of templates to choose from that you can customize to reflect the design elements of your brand. We have also made it easy to get started by automatically creating dynamic text and display ads for you.

Sample dynamic ads (see more here):

Advertisers have seen great results compared to their traditional remarketing campaigns:
  • Sierra Trading Post, a U.S. retailer of outdoor gear and clothing, saw a 2x higher clickthrough rate and a 5x higher conversion rate
  • As Europe’s premiere “heavy metal online shop,” EMP Merchandising grew conversion rates by 230% and decreased their cost of sale by 30%.
You can read more about other client successes on Think Insights.

Optimizing dynamic ads to drive performance
Dynamic remarketing delivers tailored ads across the web that combine the layouts, products, messages and offers that your customers are most likely interested in, based on what they viewed on your website. You can benefit from our:
  • Auto-optimized layouts which predicts the best performing layout for each impression
  • Product recommendation engine which optimizes the combination of related and popular products that show in your ads [Learn more]
  • Real-time bidding algorithm which helps boost performance by calculating the optimal bid for each impression
For help on getting started reference this Help Center article.

Making it easy for advertisers
Managing campaigns more efficiently is just one of the many benefits of remarketing with Google. Last year, we introduced a site-wide remarketing tag and remarketing with Google Analytics that both made it easy to get started with your campaigns. You can also use the tag to discover new customers similar to your site visitors with Similar Audiences, which has been recently made available to all clients in AdWords.

Remarketing drives great ROI for advertisers, it can also bring publishers significant revenue lift, as studies have shown, and compelling ads for consumers. We’ve also given consumers options to exercise control over their ad experience with features like the Ads Settings and Mute this Ad.

To learn more about what remarketing with Google can do for your business, register for our upcoming Learn with Google Webinar: Reaching the Right Audience with Remarketing on Wednesday, June 26, 2013 at 1pm ET.

Posted by Aitan Weinberg, Group Product Manager

Building Display Creatives for Your Audience

If you’re audience targeting (or considering it), customizing your ads for your audience can yield better performance. Here are the top tips for audience targeted creatives learned through the collective experience of hundreds of Google AdWords account teams.

1. Make your ads a helpful step in the user experience
Make audience specific recommendations, differentiate yourself from the competition, and provide new information. For example remarketing ads could show complementary products that an existing customer may need. If you’re targeting new users, feature positive testimonials and reviews to highlight your good reputation.

Make better use of audience targeting by addressing different stages in the buying cycle within your ad.

2. Be Transparent
This is particularly important if you’re using remarketing. Your audience may wonder how you knew they were on your site or interested in specific products. Be upfront; link to a description of why they’re seeing your ads and how they work from your landing page. Showing a variety of ads helps minimize overly-specific targeting and repetition.

3. Tailor ads to your user
To drive better performance: personalize ads based on the product or service your audience would be interested in. If you’re remarketing to a user who browsed your site, match your ads to content they viewed. For example, if a user viewed a variety of smart phones, you could show ads promoting individual phones, phone plans, or phone accessories.

4. Landing Page Relevance
Seamlessly link your audience-relevant creative message to a landing page on your website with content pertinent to the product or service the audience is interested in.

To improve your audience campaign performance, ensure that your landing page is optimized for conversions. Tools like Website Optimizer or Google Analytics can make optimizing your landing pages much easier.

5. Call-to-Action
A compelling call-to-action is crucial for any targeting type or advertising goal. Use your knowledge of your audience to match your call-to-action to the user in both content and style.

Phrases like ‘See Offers’ perform double duty by communicating next steps and highlighting a promotion or benefit in clicking.

6. Use All Ad Formats & Sizes
Not every site will offer every ad size and format – if you’re missing ad sizes you could be missing out on thousands of impressions. Remember, you want to reach your audience wherever they are online. Maximize your opportunity to reach your audience anywhere on a network and increase volume by utilizing all ad formats, text ads, and display ad sizes available.

We’d love your feedback. Let us know if this was helpful or how it can be improved at