Boost your website performance using tips from our experts

Google Analytics can be an incredibly valuable source of information for AdSense publishers,  and today we’re announcing a new way for you to use those insights to improve your site’s performance. Google Analytics has created a data sharing setting to give you the option to let our optimization specialists proactively analyze your Analytics account data to find new ways for you to grow your business online. We’ll help you understand how people find your site, how they navigate through it, and how they become loyal users - and we’ll help you take advantage of Analytics features like Content Experiments to help you determine the most optimal layout for your site.

If you’ve linked your AdSense account with Analytics, opt in to the Account specialists data sharing setting under the Account Settings tab. Then we’ll be able to build targeted recommendations to help you improve the user experience on your site and monetize with AdSense more effectively.

Additionally, if you want to help make our other products work better for content publishers like yourself, you can opt in to the existing With other Google products setting under the same Account Settings tab. Sharing your Analytics data with other Google products can help us create new publisher solutions to achieve your website goals. For example, AdWords could recommend more effective keywords based on an understanding of how users behave on your site or AdSense could suggest more effective ad placements.

You can find full instructions for updating your Analytics settings in the Analytics Help Center.

Update your Analytics settings

Your website data will not be used for any purposes other than those that you specify in your settings, which you may change at any time. If you haven’t linked your AdSense account with Analytics, you can learn more about using Analytics with AdSense in our Help Center.

Finally, to receive more targeted optimization tips, make sure you’re opted into Performance Suggestions in your AdSense email preferences. We look forward to helping you grow your site!

Posted by Anitra Appa - AdSense Optimization Specialist
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Bidding Best Practices (Part 3) - Calculating mobile bid adjustments

Today’s post about calculating mobile bid adjustments is the third in a bidding best practices series. The previous post covered improving your results with location bid adjustments.

People are now constantly connected and switching seamlessly between devices. In fact, more than 38% of our daily media interactions occur on mobile1. This presents advertisers with new opportunities to reach customers anytime, anyplace, on any device. At Google, we want to help you capitalize on these opportunities and develop new strategies for your business to win on mobile.

Mobile bid adjustments in AdWords enhanced campaigns give advertisers the power to optimize bids across devices — all from a single campaign. In today’s post, we’ll help you understand how to calculate a mobile bid adjustment that accounts for the total conversion value your mobile ads drive for your business.

Review your current desktop and mobile performance
Before calculating your mobile bid adjustment, you can run an AdWords report to review your current desktop and mobile performance. While online conversions, app downloads, and calls are easy to track in AdWords, other conversions such as in-store visits may be harder to attribute directly to your ads. For those conversions, you may need to estimate their value. The closer you can estimate the value of these conversions, the more optimized your bid will be on mobile.

Calculate your mobile bid adjustment
The key to optimizing your mobile bid adjustment is to identify the ratio of mobile vs desktop (and tablet) conversion value. This is calculated by dividing your value per click on mobile by your value per click on desktop.

We’ll illustrate this calculation using the table below. Let’s say this data belongs to a national retailer with mobile and desktop websites as well as physical stores. In the past month, this retailer saw 10,000 clicks from her mobile ads and 10,000 clicks from her desktop and tablet ads.  Her mobile ads drove $900 of revenue from phone calls to her stores, $5,000 from online sales and $5,000 from in-store visits for a total of $10,900. During this same month, her desktop and tablet ads drove $100 of revenue from calls, $10,000 from online sales, and $2,000 from in-store visits for a total of $12,100.

With this information, the retailer calculates the value per click (for mobile and desktop) by dividing the total value (i.e., the total revenue from all conversion types) by the total number of clicks, respectively. In this case, the mobile value per click is $1.09 and the desktop value per click is $1.21.

The retailer’s mobile bid adjustment is the ratio of these two values: she divides the value per click on mobile by the value per click on desktop and then subtracts 1. In this case we have (1.09/1.21) - 1, or a -10% mobile bid adjustment that can be entered into AdWords.

Iterate and test
As with all online marketing techniques, mobile bid adjustments aren’t something you should just “set and forget.” Frequent iteration and testing will help you account for changes in seasonality or business operations.  Due to varying screen sizes on mobile, we also recommend that you keep a close eye on your mobile impression share so that your ads show in the top positions.

Learn more
To learn more about mobile bid adjustments, visit the AdWords Help Center or watch this recording of this hangout on air, “Enhanced Campaigns: Optimizing Mobile Strategy.

To use mobile bid adjustments, you’ll need to upgrade your campaigns to enhanced campaigns. Starting on July 22, 2013, we will begin automatically upgrading all campaigns.

Next week, we’ll dive deeper into ways you can use tools like conversion optimizer and eCPC to automate your bid settings based on specific business goals like ROI.

Posted by Andy Miller, Head of Mobile Search Solutions


Bidding Best Practices (Part 2): Improving Results with Location Bid Adjustments

Today’s post about improving results with location bid adjustments is the second in a bidding best practices series. The series began with prioritizing and iterating on your bid adjustments.

Your advertising performance almost always varies by location, no matter what kind of business you run. The good news is that if you optimize your bids for different locations, you can increase your sales and ROI.

Optimizing bids for better performance by location
With enhanced campaigns, it’s now much easier to boost bids in locations where your performance is stronger and reduce bids where performance is weaker. Before enhanced campaigns, you’d have to set up and manage an identical campaign for every location where you wanted unique bids. Since this was hard, the most common approach to location optimization has been to cut out underperforming locations using targeting exclusions. But in the long run, this approach can limit your growth and reduce your business competitiveness. So we recommend using bid adjustments rather than location exclusions.

Calculating location bid adjustments
Start by downloading a location performance report. Here’s how, using the AdWords interface:
  1. Set the date range to the past 30 days (longer if your campaign is on the smaller side).
  2. Click on the “Location details” button and select “What triggered your ad.”
  3. Click the View button and select Region.
  4. Click Download.
To maximize orders or leads at a particular CPA or ROI level, a common best practice for setting bid adjustments is to equalize your target metrics across all locations. As a math formula, it looks like this:

Location bid adjustment = 100% * ( ( Campaign goal ÷ Actual performance ) - 1 )

Here’s an example from a campaign with a cost-per-action goal.

Example of calculating your location bid adjustment
LocationConversionsCostCPACPA GoalLocation bid adjustment
Florida100$800$8$10100% * [(10÷8) - 1] = +25%
New York120$1080$9$10100% * [(10÷9) - 1] = +11%
Ohio70$1050$15$10100% * [(10÷15) - 1] = -33%
Pennsylvania85$850$10$10100% * [(10÷10) - 1] = 0%

You can implement your bid adjustments in the AdWords interface (directions) or using the AdWords Editor (directions).

Businesses with local stores or service areas
Closer customers are often more likely to buy from you and less costly to serve. So if your business has local stores or service areas, you should consider optimizing your bids based on customer proximity. For example, you can easily set one location target for customers within 2 miles of your business locations, and a second target for customers within 20 miles of your business locations (directions). Then use the approach described above to calculate your optimum bid adjustment for your two location extension targets.

Tips and reminders
  • Maintain a broad location target to cover your entire potential market. Targeting too narrowly can limit your reach, clicks and conversions.

  • It’s OK to set overlapping location targets with bid adjustments. We’ll only apply the most specific location bid adjustment. For example, say you have a +10% bid adjustment for Canada and a +20% bid adjustment for Montreal. When someone searches in Montreal, your bid will be increased by 20%. And you’ll see distinct performance stats for Montreal and all of Canada except Montreal on the Locations subtab on the campaign Settings main tab.

  • Be careful when you don’t have much data. Otherwise your calculated bid adjustments could end up being too high or too low, and you could end up with worse results instead of better. If you don’t have statistical expertise on hand, we recommend not adjusting bids in locations with fewer than 1000 clicks and 30 conversions, as a general rule of thumb. Lengthening the date range for your reports to the past 90 days or more can help.

  • Periodically check performance and increment your bid adjustments. From time to time, check your performance for each location target on the Locations subtab. Incrementally raise your bid adjustment where your performance is above your goal, and lower your bid adjustment where your performance is below your goal. This will allow you to optimize your bids over time and adjust to changing consumer behavior.
Posted by John Sullivan, Global Search Solutions

A new look for personalized ad unit optimization recommendations in your account

Just over a year ago, we introduced recommendations for individual AdSense for content ad units, directly in your account. In addition to the personalized tips you might receive via email, these recommendations provide specific suggestions for improving your account performance by changing ad unit type or format settings of individual ad units.

Based on your feedback, we’ve further improved the look and feel of these recommendations. Next to the specific optimization suggestion, you’ll now also see a graph that visualizes your expected revenue gain from the suggested optimization. The new graph allows you to assess instantly what you might gain from the suggested optimization and whether or not it’s worth updating your implementation. However, we can only perform the simulations and generate recommendations for your ad units if you have created your ad units directly via the ‘My ads’ tab in your AdSense account. If you're still using the older AdSense code, please upgrade your ad code following the instructions in our Help Center.

Our recommendations are based on ad auction simulations for a specific ad unit using different ad type and/or ad format settings. We’ll only show a recommendation if our simulation predicts that a change of settings consistently results in higher revenue for that ad unit. Please note that the new design including graph and total projected revenue uplift will only be visible for new recommendations. Recommendations generated before today’s date will remain in the old design.

We hope that the improved design of our recommendations in the account helps you continue to optimize your account performance. Let us know what you think about the new design by sharing your feedback on the AdSense +page.

Posted by Nick Radicevic - AdSense Product Manager
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Enhanced campaigns: New bidding tools and mobile bid adjustments

Today, people are constantly connected and searching from all kinds of devices. Advertisers are looking for ways to reach people with ads that are relevant to their context, like their location, the time of day and the device they are using. With an enhanced campaign, you can easily vary your bids across devices, locations, and time of day – all within a single campaign.
Example: A multichannel retailer wants to reach people close to their stores searching for “party supplies.” Using bid adjustments, with three simple entries, they can bid 50% higher for people searching up to a mile away, 20% lower for searches on weekdays, and 25% higher for searches on smartphones.
In this post and a Learn with Google webinar this Thursday, February 21st, at 10am PST (sign-up here), we’ll look more closely at the new bidding tools and mobile bid adjustments. This Thursday’s webinar will also dive deeper into some of the improvements with mobile ads.

Bid adjustments
With an enhanced campaign, you start by setting default bids that reach all devices. You can then set bid adjustments to increase or decrease your bids for mobile devices and different contexts – like location and time of day. Setting higher bids when and where you’re more likely to satisfy a customer’s intent can boost your ad’s visibility and potentially lead to more visits and sales. Setting lower bids for contexts where your lead quality or average order value is lower can improve your ROI, although you may see fewer visits and lower total sales.

Bidding for devices with larger screens, like desktops, laptops and tablets, is grouped together in enhanced campaigns. We and others in the industry see that users’ search behavior on these larger devices is very similar, and likewise, overall advertiser performance is very similar across these devices.

Bid adjustments combine using multiplication. If you set multiple location-based bid adjustments, only the most specific adjustment will apply.

Continuing the example above: The retailer’s max CPC bid for the keyword [party supplies] is $1. When someone searches for “party supplies” on a smartphone within a mile radius from the store on Wednesday, then the location, time, and mobile bid adjustments set will apply. So this retailer’s CPC bid for this particular search would be adjusted to $1.50 ($1 x (100% + 50%) x (100% - 20%) x (100% + 25%) = $1.50).
The AdWords interface provides a calculator to show you how multiple bid adjustments might combine to affect your bids.

bid adjustment calculator
(click image to expand)

Valuing mobile and setting a mobile bid adjustment
People can take a wide range of actions on smartphones. Beyond purchasing directly from your mobile site, customers might call your business, click on driving directions to visit a store, download an app, or even convert on another device later. But traditional online conversion reporting may not show the full consumer journey across devices and can therefore lead to undervaluing mobile. Savvy marketers are looking deeper to consider the full value that mobile brings to their business. Check out how Radio Shack, a large multi-channel consumer electronics retailer, approaches their mobile bidding and measurement strategy here as an example.

With an enhanced campaign, you can choose a mobile bid adjustment to influence your ad position, clicks and cost on mobile devices. For a bit of perspective, here are a few of examples of how advertisers set their mobile bids as a percentage of desktop over the course of the last several months (actual CPCs may differ).
  • On average, advertisers in the Australian retail sector set mobile bids to 103% of desktop.
  • On average, advertisers in the US real estate sector set mobile bids to 91% of desktop.
  • On average, advertisers in the Canadian travel sector set mobile bids to 88% of desktop.
With each campaign you upgrade to an enhanced campaign, you’ll see the estimated change in impressions, clicks and cost depending on your selected mobile bid adjustment. The suggested bid adjustment shows you how similar advertisers bid on mobile compared to other devices.

traffic estimates based on different mobile bid adjustments
(click image to expand)

Experienced search marketers know that bids are one of many factors that influence overall campaign performance, along with keywords, ads, extensions, and landing pages. So after setting a mobile bid adjustment, periodically measure your results and make changes as needed to better meet your campaign goals.

We want you to succeed with AdWords, so we’re very interested in hearing your feedback. As you begin using enhanced campaigns, please share your thoughts using this form so we can continue to improve the product.

Your optimization checklist, Part 2

Last week we covered some oldie-but-goodie optimization tips. Today, we’ll focus on some advanced tips to help you bring your AdSense strategy to the next level. We encourage you to review the full list and check off items as you complete them.
  1. Ensure your site has a positive user experience: User experience (UX) can make or break your site’s success. With many other sites offering similar services, it’s important to differentiate your site in the eyes of your users by providing a better experience. Because a user’s attention is limited, you'll only have a few seconds to provide a good experience and quickly guide the user to what they’re looking for. Read these three blog posts to learn our top five UX tips.
  2. Make your first ad unit count: AdSense loads the highest paying ad on a page first, so to improve your revenue make sure that your best performing ad unit is the first in your HTML code. Make the changes by following these steps.
  3. Fix crawler errors: Ensure that our AdSense crawler can accurately crawl your site so that your ads are as relevant and useful as possible. Visit the Account settings section of your account to see if you have crawler errors and read this blog post for details on the steps to take.
  4. Go mobile: It’s clear that mobile is growing rapidly. Ensure you have a mobile strategy for your site, and use our tips and tools to help you along the way.
  5. Create a Google+ page to connect with your users: Google+ offers a number of tools to help you reach audiences in new ways. On your +page, you can share your articles, photos, YouTube videos, and even host live broadcasts. Your +page will also include a +1 button that users can click to recommend you. Think about your Google+ page as a way to complement your site, allowing you to grow and measure user engagement before directing users back to your pages for more of your great content. Get started today by reading our Social Fridays blog post series. 
  6. Use DoubleClick For Publishers (DFP) Small Business: As your online advertising business continues to grow, you may have started working with other ad networks or doing deals directly with advertisers. DFP Small Business is a free, Google-hosted solution to help streamline how ads are served on your site when you’re working with AdSense alongside other ad partners. With DFP Small Business, you have a vast array of features that give you more control over when, where, and how your ads serve.
That concludes our two-part optimization checklist series. Please visit our AdSense +page to let us know your experience with these optimization tips.

Posted by Jamie Firkus - Inside AdSense Team

Your optimization checklist, Part 1

With a fresh start to the year, now is a great time to review your AdSense strategy to ensure you’re making the most out of your ads. With that in mind, we’re kicking off a two-part optimization checklist series to help you increase your earning potential. In this first post, we’ll review some oldie-but-goodie tips; take a look, check off the items that you’ve already covered, and see if there’s anything you may have missed.
  1. Increase ad coverage: Placing additional ad units on your site can have a big impact on your earnings. You can put up to three standard AdSense for content ad units (note only one 300x600), three link units and two AdSense for search boxes on each page of your site. Sometimes publishers find it difficult to decide whether an additional ad unit makes sense for their site. Watch this short video to help you make sure you're following best practices, as outlined on Google’s Webmaster Guidelines, when placing new ad units on your site. As always, it’s important to consider the amount of ads in relation to the quality content on your site. 
  2. Use recommended ad sizes: As a rule of thumb, wider ad sizes tend to outperform their taller counterparts, due to their reader-friendly format. If positioned well, wide ad sizes can increase your earnings significantly. The sizes we've found to be the most effective are the 728X90 Leaderboard, the 336x280 Large Rectangle, the 300x250 Medium Rectangle, and the 160x600 Wide Skyscraper. Keep in mind that while these ad sizes typically perform well, you should use the size that best complements your pages.
  3. Show both text and image ads: Image ads compete in the same auction for your ad space that text ads do. So, choosing to display both text and image ads increases the competition for ads to appear on your site, and may help you earn more. Check this case study to see how displaying both text and image ads helped one publisher. You can also find instructions how to enable image ads in our Help Center.
  4. Experiment with ad color combinations: Choosing the right ad styles can mean the difference between ads your users will notice -- and click -- and ads they'll skip right over. There are three techniques you can use to design ad styles that will be successful for your site: blend, compliment and contrast.  Experiment with ad color combinations to find the best fit for your site. See this Help Center article for additional information. 
  5. Ensure optimal ad placement: The placement of your ads plays a big role in revenue earning potential and user experience. While we often recommend placing an ad above the fold, it’s also important that users can easily find the content they are looking for. Check out this resource for more tips on ad placement, and see our heat map for even more information. 
  6. Add a search box (or two): As mentioned in #1, you can put up two AdSense for search boxes (along with three standard AdSense for content ad units and three link units) on each page of your site.  AdSense for search is a free product that lets you place a Custom Search Engine on your site to provide users with web search. You'll also earn revenue from relevant ads on the search results page.
We hope you find these tips useful. If you have additional tips to share, or would like to let us know about your experience with using an optimization tip, leave a comment on our AdSense +page. Stay tuned for our second part of the series, where we’ll cover some advanced optimization tips.

Posted by Jamie Firkus - Inside AdSense Team

Modcloth and Inflection Drive Performance with Next-Gen Keyword Contextual Targeting

Advertisers use contextual targeting on the Google Display Network to reach new customers as they browse content related to their products and services. In March we launched Next-Gen Keyword Contextual Targeting, which enabled our display advertisers to manage their contextual campaigns with the same level of precision and granularity as search. In a few short months we’ve been delighted to see how it’s translated into real results for our customers, and today we’d like to shine a light on two specific examples.

Modcloth, an online retailer selling vintage inspired clothing, had been using contextual targeting on the Google Display Network as a way to scale their message across a wide variety of sites. Their challenge was figuring out which keywords were triggering which conversions across their multiple product lines. With keyword level reporting and optimization levers, Theresa Rockovich, Modcloth’s SEM Manager, was excited to finally put her SEM skills to work. “Before the ability to target and bid on keywords, we were barely making these campaigns profitable. Now that we’ve been able to adjust our bids and see which keywords are driving performance, margins are the healthiest they’ve ever been.” In nine weeks, their keyword-level optimizations helped turn three unprofitable contextual campaigns into some of their highest performers. Their jewelry lines saw a 460% increase in click-through-rates and their dresses campaign saw a 700% increase in ROI.

Andrew Wong, Marketing Director at Inflection, similarly took a search-focused approach to managing their contextual campaigns. “We took the shell of our search campaigns and copied them onto the Google Display Network” and created specific page URLs for each product line. After a few weeks of generating traffic, they turned on the Display Campaign Optimizer – the Google Display Network’s auto-optimization tool that automatically manages targeting and bidding – and the results were phenomenal. With the help of DCO, they increased conversions by 480% at a cost-per-action 10% lower than the rest of their display campaigns.

Keyword level targeting is one of the many reasons why our Display Campaign Optimizer  has improved in both accuracy and efficiency the past year. We've seen advertisers are usually able to reach their target cost-per-acquisition (CPA) in about two weeks, versus the two months it often took before these changes. Coupled with new bidding capabilities, such as real-time bidding, MaxCPC and Enhanced CPC, DCO is now available to use on ‘hybrid’ search and display campaigns.

And it gets even better
In addition to keyword targeting, bidding and reporting, today we’re announcing  new keyword status messages to assist advertisers troubleshoot for more effective and consistent keyword matching and delivery. Now you’ll know if a keyword is pointing to a suspended site, has been disapproved, or if it matches too few pages (Few Page Matches). We’ve also added a notification that alerts users with display-only campaigns when a Display Network bid - which overrides keyword bids when ads are shown on the Google Display Network - is in place. We recommend removing the Display Network Bid in display-only campaigns to take advantage of keyword level bidding. Click here to learn how.

Learn More
We look forward to seeing even more success stories as we continue to roll out these new features! To learn more about how to implement these strategies into your display campaigns, download the Google Display Network Guide here!

Posted by Katie Hamilton, Product Marketing Manager Google Display Network makes more than 50% of AdSense revenue through mobile is an international penpal website that facilitates the exchange of messages between people from different countries across all ages. Since its inception in 2006,, a Korea based company, has grown its membership base to 180,000 and has gained popularity in the United States and Japan.

Today, we’re going to highlight’s mobile journey, which has resulted in more than 50% of their total AdSense revenue coming from their mobile site.

You’ve been a publisher with AdSense since 2006. How did you find out about AdSense and what has your experience been to date?

I got to know about AdSense when I was web-surfing through foreign websites. At that time, I managed various websites but because I did not have an ad sales team, I had a hard time with ad orders. However, with the help of AdSense, I no longer had to worry about this. I didn’t have to manage orders and still received good quality ads through AdSense which allowed me to focus on content management. The biggest advantage with AdSense, is that the ads are highly relevant to users, which has resulted in high user engagement and high earnings. All of my businesses depend on Google AdSense for revenue.  I’m very satisfied with the service and revenue that AdSense has been able to provide because it has replaced the need for an expensive sales force.

When did you first build your mobile site and how has this affected traffic and user satisfaction for

In the 2008, I revamped and created a mobile site along with it. At that time, since most users had feature phones, the site was not actively used. However, since 2009, with the spread of smartphones, the usage of the mobile site has been steadily increasing. Currently, 40% of our total traffic is accessing our mobile site and the users are extremely satisfied with it.

What things did you consider when building the mobile site and what type of investment was needed to make this happen?

In the 2008, I didn’t know much about mobile web development, so building the initial site took about six months. I wanted to make sure that the site displayed perfectly across all mobile phones and browsers, so I focused heavily on the structure of the site. There are cases when your site displays perfectly on one type of mobile device, but is distorted on another. In order to prevent this, I used a mobile web emulator or browser plug-in to perform quality checks during the development of the mobile site. Before launch, I checked the mobile site on the actual mobile devices. I invested in several devices with different operating systems in order to perform bug fixes and improve quality.

Additionally, I tried to simplify the navigational tree structure, so that people could easily access the desired pages with a simple operation. Most importantly, I was able to attract more mobile traffic by adding mobile-specific content.

How did users respond to ads on your mobile site?

We implemented mobile ads in 2008 and then upgraded to the smartphone-specific ad unit in 2009, when it was first launched. The 300x250 medium rectangle is positioned towards the bottom of the page, so that it will not distract from content engagement. On the other hand, the 320x50 mobile banner is posted on the top of the page, so that it would attract more attention.

Because smartphone ad units are now integrated with general AdSense for content (AFC), AdSense implementation has become more convenient.

We have not received any feedback about the mobile ads on the site, which I’m guessing means that users are not being inconvenienced by this implementation. Our users are very vocal when they find that the ads are distracting to the use of the site.

How does mobile revenue compare to your overall monetization?

Mobile revenue is increasing proportionally to the growth of mobile users. Currently, 40% of of total traffic (over 50% including tablet impressions) is coming from smartphones and resulting in over 50% of total revenue.

The 300x250 medium rectangle is generating the majority of revenue today, due to its high user engagement. Initially, I hesitated in implementing this ad unit, due to its large size, but now highly recommend it to other publishers. Since December 2009, the monthly revenue has increased about 100 times.

What advice do you have for publishers who have concerns about implementing mobile ads?

I believe that publishers who have concerns about mobile ads are actually hesitating about managing a mobile web site. However, mobile is a technology that cannot be ignored, more and more users are accessing the Internet through mobile devices instead of the PC. In my opinion, ignoring mobile is the same as ignoring half of the users. Furthermore, ignoring mobile web ads is the same as throwing out half of your revenue. If you don’t want to miss out on half of your revenue opportunity, do not hesitate. I encourage you to start from today.

Posted by Junho Jung, Publisher Relations Specialist

5 Principles of User Experience, Part 3

This is the final post of a three-part series highlighting five user experience principles to keep in mind when designing your site. Using these principles will help provide a great experience for users on your site. To see these principles applied to an AdSense publisher’s site, we'll host a live Google+ Hangout on October 9th at 10:30am PT with an AdSense publisher. We will be applying these very principles to help improve their site! Go to the Google AdSense G+ page on the 9th to see it live!

In our first and second posts in this series we discussed how to identify your user’s goals, the structure of your site, how to help guide users through your site and a few tips for a better experience on mobile. In this post we’ll provide our fifth and final user experience tip and lay out some strategies for converting a casual user into a loyal one.

5. Turn casual visitors into loyal users

So far we’ve discussed ways to make sure you understand what your users are looking for and how to present it to them. But you may be wondering how do you keep users coming back again and again? After all, repeat business is the lifeblood of businesses both online and offline. To get users to return, you need to do more than just answer their questions; you need to give them reasons to return to your site.

Below are a few ways you can turn one-time visitors into repeat visitors:
  • New content: First and foremost, make sure to constantly provide new, high-quality content. Next, make sure you are showcasing new content on your top landing pages.
  • Related content: Show users similar content elsewhere on your site. Create a section that links users to popular content on the same subject. This will drive more engagement.
  • Social: Make it easy for users to connect with you via their favorite social networks. All major social networks have widgets that you can put on your site to allow users to follow you. Once you have them make sure you push out your most popular content to drive return visits.
  • Email: Make sure you have a way for users to subscribe to your email list for updates and/or a newsletter.
  • User engagement: Make it easy for users to interact with your content, through forums, a rating system or recommendations.
    If you have a deal site where users can search for deals, you can first prompt them to sign up to be notified via email when new offers that match their interests are added to the site. You can also showcase how many people recommend a deal so users see which deals are popular. 

    We hope you enjoyed this three part series on user experience and we welcome your comments below!

    Thinking about implementing some of these changes? We’d love to hear about it! Let us know what you changed in the comments section below.

    Don’t forget to check out the User Experience Google+ Event Page on October 9th at 10:30am PST/1:30pm EST to join a Hangout On Air and see a real AdSense publisher put these principles in action!

    Posted by David Richards - Google AdSense

    Resources:Get a Google+ Page  -
    Allow users to subscribe to your updates via Google+.