Measuring app engagement across device & platforms

There are more ways now to consume your favorite television shows, movies, and on demand content than ever before. People are turning to their smartphones, tablets, and Internet connected TV’s to watch what they want, when they want it. For broadcasters, agencies, and advertisers the question is how are users engaging with this media and how can it be monetized?

This measurement opportunity is what drove TV App Agency to be founded in 2011. The London-based software company designed a software application that works across a variety of viewing devices to help deliver on-demand media. They turned to Google Analytics as the platform to help them measure and analyze their data.

Why turn to Google Analytics?
TV App Agency opted to use Google Analytics’ server side APIs, which were more easily compatible with the on-demand media environment than JavaScript APIs. They were able to use their own in-house knowledge from previous mobile development to come up with a tagging strategy that highlighted exactly the data that mattered most to their business model. Learn more by reading the full case study.



“We are now able to track which adverts are being played and get an idea of which functions in apps are being used. Plus, the real-time reports show when people are actually using these apps.”
                          Bruno Pereira, co-founder of TV App Agency

Future Analytics goals

TV App Agency is working on expanding their Analytics to track more events, and understand more about viewer engagement from Analytics robust reports. By integrating Google Analytics they are able to offer richer data and analysis than other connected TV app developers, which gives them an incredible advantage in this exciting new space.

- The Google Analytics team

PUMA Kicks Up Order Rate 7% with Insights from Google Analytics and Viget

Google Analytics has a network of Certified Partners around the globe who provide valuable technical and analytical services, but I often get asked about the impact of their work. To that end, we help our partners publish case studies to showcase their best projects, and we’re featuring these studies in a series of posts in the coming months.

PUMA is a highly recognizable and well-respected sport/lifestyle company. They have a global audience and a world-class website, but still they strive to beat their own records. They know the best athletes use data and strict regimens to improve their performance, so applied the same concepts to their website with great results.

PUMA had a few strategic goals. They wanted to measure all engaging elements of their dynamic website, beyond just simple pageviews. They also wanted their site to be optimized for each key region around the world. Finally, they wanted to improve ecommerce conversion rates across the board.

   



Using Google Analytics, and with the help of Viget Labs - a Google Analytics Certified Partner based in Washington, DC - PUMA implemented a robust measurement strategy, including the use of Event Tracking to capture how visitors engaged with the dynamic parts of their website. They then set up website optimization tests to inform improved website design leading to a higher conversion rate. Viget also suggested they use Google Analytics Custom Variables to segment their customers from each test variation. 

Working with Viget and Google Analytics, PUMA has gained a detailed understanding of visitor behavior, enabling them to optimize their entire web site experience. Being customer focused and improving their digital experience translated into considerable gains in revenue. Check out the full case study of their experience here: PUMA Kicks Up Order Rate 7% with Insights from Google Analytics and Viget






PUMA’s team were extremely pleased with the business impact and we’re delighted Google Analytics could help them. You can read what their Head of Digital Strategy thought of the project:

“Google Analytics lets us help our customers. We’ve seen some spectacular results working with Viget, and we’re thrilled with GA as a tool. For every decision we’ve faced, GA’s been there to answer the call.” — Jay Basnight, Head of Digital Strategy, PUMA

Improvements like this aren’t just limited to big global brands, businesses of all sizes can take advantage of these features with Google Analytics if they’re willing to plan their web analytics strategy around business goals. If you feel like Google Analytics isn’t helping to drive more revenue for your business, you may want to re-assess your analytics strategy. If you don’t know where to begin, you might benefit from a consultation with a Google Analytics Certified Partner.

Let us know in the comments what your biggest challenges are and we’ll run a series of guest posts from our partner network to share advice on the most popular topics.

Posted by Jesse Nichols, Google Analytics Partner Manager